配送ポリシー

Shipping Policy

Effective Date: August 6, 2026

Thank you for shopping with DIY ZUZU.

At DIY ZUZU, we are dedicated to bringing you unique DIY crafts, realistic fruit charms, mystery bags, and creative accessories from around the world.

We provide safe, reliable, and affordable shipping services to customers worldwide. Please review our shipping policy before placing your order.

1. Order Processing

All orders placed through the DIY ZUZU website are processed after payment confirmation.

Customers can purchase products directly through our website. Product information may also be introduced during our TikTok live sessions, but all orders and payments must be completed through our secure website checkout.

After your payment is confirmed, we will prepare your order, arrange packaging, and ship your items.

Processing Time:

Most orders are processed within:

1–3 business days

During holidays, promotions, or peak shopping seasons, processing times may take slightly longer.

2. Shipping Time

Estimated delivery times are as follows:

Destination Estimated Delivery Time
United States 7–15 Business Days
Japan 5–10 Business Days
Canada 7–15 Business Days
Australia 7–15 Business Days
Europe 7–20 Business Days
Other Countries Depends on destination

Please note:

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Customs clearance
  • Weather conditions
  • Holidays
  • Transportation delays
  • Local delivery services

3. Shipping Fees

📦 Free Standard Shipping

Enjoy FREE standard shipping on orders of:

USD $40 or more

For orders below USD $40, shipping fees will be automatically calculated during checkout.

The final shipping cost will be displayed before payment confirmation.

4. Shipping Methods

To provide reliable delivery, DIY ZUZU works with trusted international shipping partners.

Depending on your location, order size, and shipping availability, your package may be shipped through:

  • YunExpress
  • 4PX
  • Yanwen
  • DHL
  • UPS
  • FedEx
  • EMS
  • Local delivery partners

We select the most suitable shipping method to ensure your order arrives safely.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email
  • Tracking number

You can use your tracking number to check your shipment status through our website or the carrier's tracking system.

Please allow some time for tracking information to update after shipment.

6. Customs, Taxes & Import Fees

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Government fees

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

DIY ZUZU is not responsible for delays caused by customs processing.

7. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully check:

  • Name
  • Address
  • City
  • Postal code
  • Phone number

DIY ZUZU is not responsible for delivery failures, delays, or lost packages caused by incorrect or incomplete shipping information provided by customers.

8. Delivery Restrictions

⚠️ Important Delivery Notice

We currently cannot deliver to:

  • P.O. Box addresses
  • Invalid or incomplete addresses

Please provide a valid physical shipping address to ensure successful delivery.

9. Shipping Delays

Although we do our best to ensure fast delivery, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Airline delays
  • Carrier issues
  • Force majeure events

Thank you for your understanding and patience.

10. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within:

7 days after delivery

Please provide:

  • Order number
  • Photos of the package
  • Photos of damaged items
  • Description of the issue

After investigation, we will provide an appropriate solution, which may include:

  • Replacement shipment
  • Partial refund
  • Full refund

11. Product Availability

DIY ZUZU offers a variety of creative products, including realistic fruit charms, DIY accessories, and mystery bag collections.

Some limited-edition products may have limited availability due to supplier stock changes.

If an item becomes unavailable after your order is placed, we will contact you and provide one of the following options:

  • Similar replacement product
  • Wait for restocking
  • Full refund

12. Contact Us

If you have any questions about shipping, please contact us:

DIY ZUZU

Email:

eric7128@foxmail.com

WhatsApp:

+86 18630693302

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)