連絡先情報
Contact Us
Effective Date: August 6, 2026
Thank you for visiting DIY ZUZU.
We are dedicated to providing high-quality DIY products, realistic fruit charms, mystery bags, handmade accessories, and creative items to customers worldwide.
Our customer support team is always happy to assist you with any questions regarding products, orders, shipping, payments, returns, or after-sales service.
If you need assistance, please contact us using the information below.
Business Information
Brand Name
DIY ZUZU
Legal Business Name
STARVOYAGE GLOBAL LIMITED
Customer Support
eric7128@foxmail.com
We aim to respond to all customer inquiries within:
24–48 business hours
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Closed on weekends and public holidays.
Business Address
H020, 3/F, Phase 2, Kwai Shing Industrial Building,
42-46 Tai Lin Pai Road,
Kwai Chung,
Hong Kong
Customer Service
For assistance regarding:
Order status
Shipping information
Tracking updates
Returns & refunds
Product questions
Payment issues
Wholesale inquiries
Business cooperation
Please contact our customer support team by email.
Order Support
To help us assist you faster, please include the following information when contacting us:
Order number
Customer name
Email address used for the order
Description of your issue
Photos or videos (if applicable)
Providing complete information will help us resolve your request more efficiently.
TikTok Live Support
Some of our products may be introduced and demonstrated during our TikTok live sessions.
Customers can browse products during live events, but all orders and payments must be completed securely through the DIY ZUZU website checkout.
If you have any questions about products shown during our live sessions, please contact our customer support team.
We are always happy to help.
Response Time
We normally respond within:
24–48 business hours
Response times may be slightly longer during weekends, holidays, or peak shopping periods.