返金ポリシー

Refund Policy

Effective Date: August 6, 2026

Thank you for shopping with Diy ZUZU.

We are committed to providing high-quality DIY resin fruit charms, mystery bags, handmade accessories, and creative products with excellent customer service.

Please carefully review our Refund and Return Policy before placing your order.

1. Order Processing

Customers may browse and purchase products through our website.

Product information may also be introduced during our TikTok live sessions, but all orders and payments must be completed through the secure checkout on this website.

All orders placed through the Diy ZUZU website are processed after payment confirmation.

Before completing your purchase, customers are responsible for reviewing and confirming:

  • Product images
  • Product descriptions
  • Product specifications
  • Product variations (if applicable)
  • Quantity
  • Shipping information
  • Total order amount

Once an order has been successfully placed and payment has been completed, we will begin processing, preparing, and shipping your order.

2. Returns

We accept returns only under the following circumstances:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The product has manufacturing defects.
  • Items are missing from the package.

Customers must contact us within 7 days after receiving their order.

To process a return request, customers may be required to provide:

  • Order number
  • Photos of the product
  • Photos of the package
  • Description of the issue

Please do not return items without contacting us first. Unauthorized returns may not be accepted.

3. Refunds

After reviewing and confirming the issue, we may provide one of the following solutions:

  • Full refund
  • Partial refund
  • Free replacement
  • Reshipment of missing items

Approved refunds will be processed through the original payment method whenever possible.

Please note that refund processing times may vary depending on your payment provider or bank.

4. Non-Returnable Items

Returns or refunds are generally not accepted for:

  • Customer changed their mind after receiving the product.
  • Customer ordered the wrong product or quantity.
  • Products damaged due to misuse, improper handling, or incorrect storage.
  • Normal wear and tear after use.
  • Slight color differences caused by different monitor or device settings.
  • Products that have been used, modified, or damaged after delivery.

5. Order Cancellation

Because orders are processed after payment confirmation, cancellation requests must be submitted before the order enters the processing or shipping stage.

Once an order has been processed, packed, or shipped, cancellation requests cannot be accepted.

If you need to cancel your order, please contact us as soon as possible.

6. Shipping Damage

If your package arrives damaged during transportation, please contact us immediately.

Please provide:

  • Photos of the damaged package
  • Photos of the damaged products
  • Order number

We will review the situation and work with the shipping carrier to provide an appropriate solution.

7. Lost Packages

If your package is confirmed lost during transportation, we will provide one of the following solutions:

  • Replacement shipment
  • Full refund

Customers are responsible for providing accurate shipping information when placing an order.

Diy ZUZU is not responsible for delays or losses caused by incorrect delivery information provided by customers.

8. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email:
eric7128@foxmail.com

Response Time:
We will respond within 24-48 business hours.

9. Return Address

Before returning any item, please contact our customer service team first.

Return address:

No. 3, Unit 4, Yearnianhong Phase II, Chongjiang Street, Jiujiang Town, Jinhua City, Zhejiang Province, China