Privacy policy

Privacy Policy

Effective Date: August 6, 2026

Welcome to Diy ZUZU..

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • Order details
  • Communication records (such as email, LINE, or customer service conversations)

We may also automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Arrange product sourcing and shipping
  • Respond to customer inquiries
  • Provide customer support
  • Send shipping notifications
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Payment Information

Payments are processed through secure third-party payment providers such as:

  • PayPal
  • Shopify Payments
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

We do not store your complete credit card information on our servers.

Payment providers process payment information according to their own privacy policies.

4. Sharing Your Information

We only share necessary information with trusted third parties, including:

  • Shipping companies
  • Payment service providers
  • Shopify
  • Logistics partners
  • Government authorities when required by law

We never sell or rent your personal information.

5. Cookies

Our website uses cookies to:

  • Remember your shopping preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings.

However, some website functions may not work properly.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your order
  • Provide customer service
  • Meet legal and accounting requirements

When no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Withdraw consent where applicable

To exercise these rights, please contact us.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third-party websites.

Please review their privacy policies separately.

10. Children's Privacy

Our products and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: eric7128@foxmail.com